RSS list

How (and why) to provide wow customer experiences as a way to elevate your customer service, engage customers, and build customer loyalty and brand ambassadorship. Customer service consultant Micah Solomon answers a recent question.

Cano-Murillo was an established writer when she spotted a gap in the craft industry that was too big and too obvious for her not to try to fill.

One entrepreneur is capitalizing on that through an app that aims to cut down on the time millennials waste on trying to find where to head out.

While most businesses expect technologies such as artificial intelligence and augmented analytics to drive more value from data, human beings will also play an integral role. In the coming decade, data storytellers will help shape the value that businesses receive from their data investments.

A new report from the GIIN reveals that impact investors are a lot more sophisticated when it comes to impact measurement and management.